CRM Implementation and Development Services

In today’s difficult economic climate businesses are keen to maintain good relationships with their existing customers, and find cost-effective ways of acquiring new ones. This is why a good Customer Relationship Management system, and related working practises are essential.

Junari has over 5 years experience implementing successful CRM projects for a wide variety of organisations from start-ups to multi-national financial institutions. We have experience of implementing all of the following either directly or through experienced partners:

•  junariCRM - Our web-based function-rich and easy to use CRM solution, more info here
•  Goldmine - ideal for small teams that need a centralised contact database with sales and marketing functionality
•  SugarCRM - Web-based CRM solution with many levels of functionality, starting with a free 'Community' edition
•  SageCRM - Web-based CRM application, ease of customisation and powerful workflow capabilities

Our Solutions

Junari’s consultants are qualified to offer advice on, and implementation of the following CRM solutions:

junariCRM

junariCRM, based on the OpenERP platform, is an open-source Enterprise Management application that includes more than 300 modules for CRM, Sales & Marketing, Accounting, Customer Service and Project Management.

Junari Value-Added Services

•  Scoping & Consultancy
•  In-house and Hosted installation and configuration
•  Module customisation, and New Module creation
•  User and Administrator training
•  Dashboard and Reports creation
•  Systems integration and Business Intelligence
•  Integration with Website for e-commerce or Customer Service
•  Support and Maintenance

FrontRange GoldMine

GoldMine is ideal for small teams that need a straightforward centralised contact database with basic sales and marketing functionality

Junari Value-Added Services:

•  Scoping & Consultancy
•  GoldMine Installations and Upgrades
•  Configuration of GoldSync server for remote Laptop clients
•  User and Administrator Training
•  Contact screen customisations
•  Filter and Report Building
•  Integration with external systems
•  Bespoke Add-on Development
•  Support and Maintenance

We have Certified GoldMine Consultants on our technical team, and our helpdesk has been supporting the product for over 5 years.

SugarCRM

SugarCRM is a Web-based CRM solution that comes in three flavours: an open source ‘Community Edition’, and paid-for Professional and Enterprise Editions. The difference between the versions are the range of modules available, and whether you require integration with E-mail and Office applications.

Junari Value-Added Services

•  Scoping & Consultancy
•  Hosted or in-house installation and configuration
•  User and Administrator Training
•  Customisation and Bespoke Module Development
•  Dashboard and Reports Creation
•  Integration with external systems
•  Support and Maintenance

Our technical team have experience of numerous SugarCRM installations and customisation projects, including integration with third-party software using the SugarCRM workflow and Web Services.

SageCRM

SageCRM is a, web-based CRM application. Its major benefits are its ease of customisation and powerful workflow capabilities. It is available as both Hosted and In-house versions.

Junari Value-Added Services

•  Scoping & Consultancy
•  In-house installations, including migration from Hosted
•  Customisation, New Entity creation and Workflow/Escalation configuration
•  User, Administrator and Developer training
•  Dashboard and Reports Creation
•  Integration with External Systems
•  Support and Maintenance

Junari’s consultants have been certified by Sage for installation and customisation of the application. We have been involved in a wide range of SageCRM projects, including one for a multi-national financial institution.

Our Services

Junari can help you manage the complete lifecycle of your CRM Implementation project:

Scoping

Our experienced business consultants will work with you to identify your specific needs, and the solution that will be most appropriate. We will produce a full design document for your review prior to commencing any development work

Implementation & Testing

Our highly skilled technical consultants will install your chosen solution and configure it to your needs. We will also undertake any work required to integrate your CRM solution with any other line-of-business applications you use. Finally we will fully test your new CRM application before allowing users onto it.

Training

We will provide high quality training to you and your users, to ensure your organisation is able to make the most of its new CRM solution

Support & Maintenance

We offer a full helpdesk service, to aid your users in the day-to-day operation of the system. Our technical team will also ensure you always have the latest updates to your software. As your business’ needs change, we will also ensure your CRM solution is configured to match, through further development performed by ourselves, or through requests for new features sent to the software vendor.